Change of Mind Returns
Downundershop is dedicated to bring you 100% customer satisfaction. We offer 7-day Change of Mind returns if you change your mind or are simply unsatisfied with our products. Downundershop will offer you a refund less 15% restocking fee, using your original payment method provided that:
• You notify us of your intentions to return within 7 days of purchase
• You have clear proof of purchase
• The product and packaging is in original condition, unopened and is in re-saleable condition.
• You accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount.
• Freight paid will not be refundable, and further freight will be charged if we organise the return with our couriers.
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The Downunder Shop is a proudly Australian owned and operated company that values customer service and has a focus on providing a quality range of souvenirs and gifts with a particular emphasis on Australian Made products.