Return's Policy

Change of Mind Returns

Downundershop is dedicated to bring you 100% customer satisfaction. We offer 7-day Change of Mind returns if you change your mind or are simply unsatisfied with our products. Downundershop will offer you a refund less 15% restocking fee, using your original payment method provided that:

• You notify us of your intentions to return within 7 days of purchase

• You have clear proof of purchase

• The product and packaging is in original condition, unopened and is in re-saleable condition.

• You accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount. 

• Freight paid will not be refundable, and further freight will be charged if we organise the return with our couriers.